DigiTales & Other Stories

I’ve known Brian Clifton since we were asked to speak at the Reykjavik Internet Marketing Conference in Iceland in 2006.

Passionate, articulate and highly intelligent (well he has got  a PHD!) Brian has done much for the online advertising industry, preaching the importance of the sometimes misunderstood and underutilised discipline we call web analytics.

Today is Brian’s last day as Head of Google Analytics in EMEA, and he’s kindly agreed to this exclusive interview where he reflects on what he’s achieved, why he’s leaving and what he’s going to do!

You joined Google in 2005 to “define, develop and lead Google Analytics into EMEA” – How successful do you think your team has been in spreading the word?

Web Analytics is a completely different industry now compared to then. It really is amazing how fast things have moved on. What used to be a niche industry with just a few thousand active participants (bloggers, event speakers, consultants, analysts etc.) has now become almost mainstream. That is, an integral part of online marketing  with participants now in the millions world-wide. I think it is safe to say that Google has been the driver of this change with my team helping large European advertisers with their adoption.

I’m someone new to championing web analytics in the internet marketing community via the adCenter Analytics Blog – what’s the secret to capturing website owner’s imagination and persuading them that web analytics should be a critical part of their strategy?

Monetization. That is, the value that measurement can bring. I always use a couple of slides at the beginning of my presentations illustrating a theoretical before and after effect of increasing your conversion rate by 1 percent. It always gets the audiences attention and sets the scene for why website owners should invest in measurement.

Why does all that data make people’s eyes glaze over? How can we make it easier for people to understand?

That’s traditionally been a common complaint from a lot of web analytics users. Web visitor data can feel overwhelming simply because the volume is high after all it is so easy and inexpensive to collect.
 
The Google philosophy has always been one of “data democratisation”. That is, unlocking tools from the exclusive realm of small specialist departments, and instead empowering all uses with data that they can hopefully contribute to the improvement of. After all, we are all web users, so we can all suggest improvements. Often the collected knowledge of the many can exceed that of the few available experts

Can you give us 3 top tips or things to look out for when analysing website traffic?

The single most important thing is to have a complete best practice implementation of your web analytics tool. Otherwise its “garbage in, garbage out”. It never ceases to amaze how much money organisations are prepare to spend just on ‘having’ a tool and yet do not invest on installing it to its full potential - so that they can actually do something with the data.
 
With good, clean data coming in, start looking for engagement points on your website. Apart from goal conversion rates, time on site and bounce rates are excellent top level indicators of success, or not. These can be used as your benchmarks for improvement.
 
If you have a site search feature on your site (internal search engine), analyse the  keywords used by your visitors. This can provide invaluable insight as to what your visitors actually want from you, so that you can determine whether this aligns with your marketing message. What’s great about performing site search analysis is that visitors are using in their own terminology - it removes the guess work for marketers. It can also provide feedback for future product features - perhaps you were not aware that a significant proportion of visitors also want your specialist widget in metallic blue!

Today is your last day at Google – Why on earth are you leaving? It’s not the falling share price is it?

LOL, remember I joined Google in 2005, post IPO! In fact the beauty of working with a product that is free, is that its given me the freedom to build a team of product experts rather than sales managers. That’s a pretty unique position for anyone to be in and one that I feel immensely privileged to have been a part of.
 
Unfortunately that is also the caveat of being a manager - as your team grows you move further away from client interactions which is the part that most excites me. In fact, the vast majority of web content is made up of poorly optimised websites. By that I mean poorly optimised for visibility (visitors can’t find you via the search engines) and poorly optimised for the user experience (leading to low conversion rates). These two are closely related and web analytics is the key to unlock the potential of both.
 
Therefore from April 7th, I am happy to announce that I will be the Senior Strategist for Omega Digital Media - the  company I founded back in 1997 that specialises in search integration and conversion marketing. They have been an official analytics partner for Google for many years (that’s how I got recruited by Google!), so the connection continues. I will be focusing my efforts on providing the service needed to help clients grow their business by making web analytics central to their strategy.

So your new book that you were plugging at Search Marketing World in Dublin yesterday, is it all about GA or can readers read the techniques and tips and apply them with other analytics solutions – like Microsoft adCenter Analytics for instance?

The book is entitled Advanced Web Metrics for Google Analytics, but is actually aimed at a broad audience - essentially anyone with an interest in making their web site successful. That includes website owners, marketers, web designers/developers, content creators, PR departments and all the various intermediaries. Its about measuring for success (the title of the first chapter) and applies best practice techniques on how to do so using Google Analytics.
 
There are of course some chapters specific to GA, but to be honest there is a great deal of feature parity out there among the various other vendors. So yes, it is possible to use the principals that I describe for any enterprise class analytics tool - including Microsoft’s adCenter Analytics which I even use on my own blog.

Thanks Brian and good luck with the book and the new venture!

Go Steve!

This is Abbot Christopher Jamison from Worth Abbey, a monastery deep in the Sussex countryside. Author of the very popular book - Finding Sanctuary - he’s actually my old headmaster as I went to the school the monks run down there, but he’s now moved on to a loftier role, and is a bit of a celebrity here in the UK, having let cameras in for 40 days and nights to film a kind of reality TV show a couple of years back.

The Monastery saw a group of guys from different backgrounds enter the monks’ inner sanctum and live like them with some stunning results.

At the time Christopher had asked me to promote their website while the show was on TV, so I set him up with a Google Adwords account. He was especially keen to appear on keywords to do with vocation discernment for which they run spiritual retreats as well as a  special course called Compass. All these quickly became oversubscribed.

A few weeks back he called me up and said they’d hit the jackpot! Not sure what he meant as I’m pretty sure Do Not Gamble is the 11th commandment, but he went on to explain that because of our search campaign, a guy had come along to one of the retreats, found some kind of “calling” and was now going to become a monk!!!

He even wrote down a testimonial which went something like this:

And so I began to feel that God might be
 calling me to the priesthood.

I felt I really needed to talk to someone,
but I had no idea who to turn to.

Well, I turned to Google. I think I typed in something
like ‘retreat’ and ‘religious vocation’.
Top of the list was “The Monastery” website.

If it hadn’t been for THE INTERNET…
I would probably still be a software engineer!

So what is Microsoft or Google’s loss is God’s gain……

Just goes to show that it’s not all about cheap loans, holidays and digital cameras. People are actually using search engines to find a completely different way of life.